Refund & Cancellation Policy

Your subscription to Turftix. You pay us for the software. This policy governs it.

A booking at your venue. Your customer pays you directly, in cash or to your own bKash, Nagad, Rocket or bank account. That money never passes through Turftix, so we cannot refund it. Those refunds are between the venue and its customer, under the venue's own terms.

A mobile banking payment buys one month and nothing renews on its own, so there is nothing to cancel: if you do not pay for the next month, the subscription simply ends. There is no cancellation fee and no notice period.

If you pay by card, Paddle bills the card each month. Use the link in your Paddle receipt to cancel it, or message us and we will cancel it for you. Either way the month you have paid for runs to its end.

When a subscription ends your dashboard becomes read-only and your booking page stops taking new bookings. Nothing is deleted, and paying switches it all back on.

If you are not satisfied, tell us within 14 days of a payment and we will refund it in full. You do not have to give a reason.

After 14 days, within a paid period:

• If the service was unavailable for an extended time because of a fault on our side, tell us and we will refund or credit that period.
• If you were charged after cancelling, or charged twice, we refund it in full — tell us and we will fix it without argument.
• Otherwise we do not refund part-used periods, but cancelling stops any further charge.

New accounts get their first month free; after that it is ৳1,500 a month. We email you 7 days and 2 days before the free month ends, and on the day.

Nothing is charged automatically — no card is taken at signup — so there is nothing to refund for the free month.

Email us or send a WhatsApp message from the number on your account with the venue name and the payment date. No form to fill in.

We reply to refund requests within two working days, and process approved refunds to the original payment method. Depending on the method it can take a few working days to appear.

If something has gone wrong, ask us first. A refund we make directly is faster than a chargeback, and we would rather fix the problem than argue with a bank about it.